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Frequently Asked Questions
Clear answers organized by topic for your convenience
General Questions
What should I expect at my first appointment?
Your therapist will review your health history, discuss your goals, and explain what to expect during your session. You’ll have time to ask questions and get comfortable before treatment begins.
Do I need to arrive early?
No, all paperwork is completed online, but arriving 5–10 minutes early helps you settle in, check in comfortably, and start your session feeling relaxed.
What should I wear?
Wear whatever makes you comfortable. Most clients undress to their comfort level, and you will always be properly draped throughout the session.
Is massage painful?
Some techniques may create mild discomfort, especially during deeper therapeutic work, but it should never feel sharp or overwhelming. Communication with your therapist is essential.
How often should I get a massage?
Frequency depends on your goals: relaxation, pain relief, injury recovery, or ongoing maintenance. Many clients benefit from sessions every 2–4 weeks.
Can I request a specific pressure level?
Yes. Your therapist can adjust pressure at any time to ensure your comfort and the effectiveness of your treatment.
Services
What types of massage do you offer?
We provide a variety of therapeutic and restorative massage services designed to support pain relief, mobility, relaxation, and overall wellness. Our offerings include:
Swedish Massage
Cupping Therapy
Deep Tissue Massage
Sports Massage
Medical/Clinical Massage
Aetna (We currently only accept Aetna)
L&I (Work injury)
VA (Veterans Affairs)
PIP/MVA (Car accidents)
HSA/FSA (Health Savings Account/Flexible Spending Account)
What is medical massage?
Medical massage is an outcome‑based treatment for specific medical conditions or injuries. It requires a prescription/referral and uses targeted techniques to reduce pain, support recovery, and improve function.
Medical Insurance (Aetna only) — Requires:
Prescription/referral
A copy of your insurance card & ID
L&I (Work Injury) — Requires:
Prescription/referral
Open claim #
Claim Manager information
VA (Veterans Affairs) — Requires:
Authorized VA referral
A copy of your ID
PIP (Personal Injury Protection) — Requires:
Prescription/referral
Sufficient PIP coverage
Claim #
Adjuster information
Lawyer information (if available)
MVA (Motor Vehicle Accident) — Requires:
Prescription/referral
Lawyer information
A copy of your ID
HSA/FSA Medical Massage — Requires:
Prescription/referral
A copy of your ID
What type of massage is right for me?
The best massage depends on your goals, symptoms, and comfort level. Here’s a quick guide:
Swedish Massage — Gentle and relaxing; great for stress relief and general tension.
Cupping Therapy — Uses suction to improve circulation, release tight muscles, and support recovery.
Deep Tissue Massage — Firm, targeted pressure for chronic tightness, knots, and long‑standing muscle tension.
Sports Massage — Ideal for active individuals, injury recovery, and improving mobility and performance.
Medical/Clinical Massage — Designed for specific medical conditions or pain. Requires a doctor’s prescription and must be set up with our office before scheduling.
Your therapist can help you choose the approach that best fits your goals, and many sessions blend techniques for the best results. Deep tissue and sports massage require more focused, intensive work, which is why they’re priced accordingly. Sharing your goals and any concerns beforehand helps us tailor the treatment to you.
What is the difference between PIP & MVA?
PIP (Personal Injury Protection) is an auto‑insurance benefit that covers medical treatment following a motor‑vehicle accident, regardless of fault. Patients are responsible for monitoring their PIP balance and paying any remaining balance not covered by their policy.
MVA (Motor Vehicle Accident) refers to a third‑party claim filed with the at‑fault driver’s insurance company.
For MVA claims, you’ll need to work with an attorney. We coordinate directly with your lawyer and establish a lien or treatment agreement, which means you won’t pay at the time of service. Payment is issued once your case settles. Please note that patients are responsible for any remaining balance not covered by the settlement.
How long are your massage sessions?
You will receive the full duration of the session you booked, whether 60 or 90 minutes.
60 minutes — Standard therapeutic session for all patients and cash clients. For medical claims, this is billed as 4 units (15 minutes per unit).
90 minutes — Extended sessions are available for cash‑pay clients who need additional treatment time.
Scheduling & Payments
How do I schedule an appointment?
You can book online or contact us directly. For medical massage (PIP, MVA, L&I, Aetna, VA), please get in touch with us first so we can set up your claim before scheduling.
What type of payments do you accept?
Cash Payments — Includes cash, Venmo, and CashApp.
Credit & Debit Cards — We accept all major cards at the time of service, and a processing fee applies.
HSA/FSA Cards — Accepted with a doctor’s prescription, as required for medically‑related services.
Insurance Billing — We bill approved plans, including Aetna, LNI, VA, and PIP when all requirements are met. Any portion not covered or unpaid by insurance remains the patient’s responsibility.
Attorney Liens — Available for MVA cases managed through your attorney. Any portion not covered or unpaid by the settlement remains the patient’s responsibility.
What is your cancellation/no-show policy?
We require 24 hours' notice if you need to cancel or reschedule.
Late Cancellation or no‑show fee: $40.
This helps us honor our therapists’ time and offer openings to other patient/clients.
Is tipping/gratuity expected?
No. Tipping is not expected at Massage Synergy Clinic. You’re welcome to offer a gratuity if you choose, but it’s not required or expected. Our therapists are focused on your health and healing, not tips. Our tipping policy reflects our commitment to care without pressure, and we truly appreciate you trusting us to support your wellness journey.
Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased directly through our online store. All gift cards are valid for 6 months from the date of purchase, which helps ensure they’re used within a reasonable timeframe and allows us to manage scheduling for all patients and clients. When you’re ready to redeem your gift card, please provide us with your gift card number so we can apply it to your appointment.
How do I cancel or reschedule my appointment?
You may cancel your appointment using the link in your booking confirmation email, and you can reschedule through our online booking system or by contacting us directly. We kindly ask for advance notice so we can offer the appointment time to another patient/client and keep our schedule running smoothly.
What happens if I arrive late?
Late arrivals will result in a shortened session to ensure we stay on schedule and avoid impacting the next patient’s or client’s appointment.
Do you accept walk-ins?
No, we do not accept walk‑ins at this time. All sessions must be scheduled in advance to ensure each patient/client receives dedicated, uninterrupted care.
What is your policy on minors receiving treatment?
Minors may receive treatment with a parent or legal guardian present in the clinic. A signed consent form is required, and the guardian must remain on‑site.
Do you offer refunds?
No, refunds are not provided for completed services or gift cards. Gift cards must be used within 6 months of purchase to ensure they’re redeemed within a reasonable timeframe. If you're unsatisfied with your treatment, please contact us directly for resolution.
What is your policy on illness or contagious symptoms?
If you are experiencing illness or contagious symptoms, please reschedule. This protects the health of our therapists and other patients/clients.
Do you reserve the right to refuse service?
Yes. We reserve the right to refuse service for safety, health, or professional reasons. Any inappropriate or unlawful behavior will result in immediate termination of the session and may be subject to legal action.
After Care
What should I do after my massage?
Drink plenty of water, rest if you can, and avoid strenuous activity for the remainder of the day. Hydration helps your muscles recover and supports circulation.
How soon will I feel results?
Many clients feel relief immediately, while others notice gradual improvement over several sessions depending on their condition.
How will I feel after my massage?
Most clients feel relaxed, calm, and refreshed. It’s also normal to experience mild soreness, especially after deeper work. This should ease within 24–48 hours.
Is it normal to feel emotional?
Yes. Massage can release stored tension and emotions. Feeling emotional, reflective, or unusually calm is completely normal.
Can I use heat or ice at home?
Use heat for stiffness or tightness
Use ice for sharp or inflamed areas.
If you’re unsure, reach out and we’ll guide you.
When should I contact you after a massage?
Reach out if you experience:
Pain that worsens instead of improving
Unusual swelling
Symptoms lasting longer than 48 hours
We’re here to support your healing.
Questions?
Additional questions? Reach out and we'll answer you promptly.
Massage Synergy Clinic
Address
564 Industry Drive,
Suite 220, Building 6
Tukwila, WA 98188
(Across the street from Elements Hotel)
Free Parking
NOTE: No ADA access in the building (no elevator)
Contacts
P: 206-785-8852
F: 425-996-0160
MassageSynergyLLC@gmail.com
Hours
Appointments Required (No walk-ins)
Tuesday: 9 am - 4:30 pm
Friday: 9 am - 4:30 pm
Saturday: 9 am - 2 pm