Our Policies

1. General Clinic Policies

• Scheduling & cancellations — Advance notice required; late cancellations may incur a fee.

• No‑show policy — Any appointment missed without notice will incur a no‑show fee or be billed per insurance rules.

• Late arrival — Sessions will be shortened; full payment still applies.

• Intake forms — Must be completed before your appointment.

• Walk‑ins — By appointment only.

• Minors — A parent or legal guardian must be present for the entire appointment and must sign all consent forms authorizing treatment on behalf of the minor.

• Weather & emergency closures — Appointments may be rescheduled if the clinic must close due to weather or emergencies.

• Accessibility disclosure — The clinic is located on an upper floor without elevator access and is not ADA accessible. Clients must be able to safely navigate stairs. If this presents a barrier, please request alternative referrals.

• Lost property — The clinic is not responsible for lost, stolen, or damaged personal items.

2. Payment & Billing Policies

• Accepted payments — Cash, card, HSA/FSA (with prescription), approved insurance, and attorney lien.

• Cash‑pay sessions — Cannot be billed to insurance; payment due at time of service.

• Medical massage billing — Requires prescription/referral; accepted for Aetna, L&I, VA, PIP, MVA, HSA/FSA.

• Insurance denials — Clients are responsible for any unpaid or denied claims.

• Outstanding balances — Clients are responsible for all remaining balances, co‑pays, deductibles, or fees not covered by insurance.

• Payment authorization — By scheduling, clients authorize the clinic to charge the card on file for no‑shows, late cancellations, or unpaid balances (if applicable).

• No retroactive billing — Cash sessions cannot be converted to medical claims.

• Gift card policy — Gift cards are non‑refundable and expire after 6 months unless otherwise stated.

3. Treatment Policies

• Medical massage requirements — Outcome‑based treatment requiring a prescription/referral.

• Documentation — When applicable, a prescription/referral, claim number, authorization, copies of ID cards, and adjuster or attorney information must be provided.

• Consent to release information — Clients must sign a consent form allowing us to release and receive medical information necessary for treatment, billing, and claim coordination.

• Informed consent — Clients must acknowledge understanding of treatment goals, risks, benefits, and their right to stop treatment at any time.

• Liability waiver — Clients accept normal risks associated with massage therapy (e.g., soreness, temporary discomfort) and agree not to hold the clinic liable for non‑negligent outcomes.

• Contraindication & treatment refusal — The clinic may decline or modify treatment if a condition makes massage unsafe (fever, infection, open wounds, recent surgery, uncontrolled hypertension, etc.).

• Post‑treatment reactions — Temporary soreness, fatigue, or emotional release may occur and are considered normal responses.

• Drape & modesty — Professional draping required; only the area being treated is uncovered.

• Scope of practice — Therapists do not diagnose, prescribe, or provide medical advice.

4. Hygiene & Safety Policies

• Illness policy — Clients/patients with illness or contagious symptoms must reschedule.

• Sanitation & cleanliness — Strict hygiene standards for all linens, equipment, and treatment spaces.

• Emergency procedures — Sessions stop immediately during emergencies; clients must follow staff instructions.

• Service animal policy — Only trained service animals are permitted; emotional support animals are not allowed.

5. HIPAA Privacy & Confidentiality

• Privacy practices — Personal and medical information protected under HIPAA.

• Confidentiality — Treatment notes and health information shared only with written consent unless required by law.

• Electronic records — All records stored securely using encrypted systems.

• Digital communication consent — Clients acknowledge that email/text communication may not be fully secure and consent to receiving appointment reminders or updates.

6. Professional Conduct

• Zero‑tolerance for inappropriate behavior —
  Any form of sexual, suggestive, aggressive, threatening, or inappropriate behavior results in immediate termination of the session, full payment charged, and permanent dismissal from the clinic.
  Law enforcement may be contacted if necessary.

• Professional boundaries — Massage therapy is strictly therapeutic and non‑romantic.

• Client conduct — Respectful behavior is required at all times.

• Right to refuse service — Service may be refused or discontinued for safety, health, or behavioral reasons.

• Retail policy — If products are sold, returns or exchanges are only accepted if unopened and within the stated timeframe.

• Social media & testimonial consent — If applicable, client information, photos, or testimonials will never be shared without written consent.

7. Contact & Communication

• Communication policy — Messages may take up to one business day for a response; scheduling changes must use approved channels.

• Emergency contact — For urgent medical issues, call 911; the clinic does not provide emergency medical services.

• Business hours — Messages received outside business hours are addressed the next business day.

Welcome, at Massage Synergy Clinic, we are committed to providing safe, ethical, and effective care.

To ensure a consistent and professional experience for all clients and patients, the following policies apply to every individual receiving services at the Clinic.

These policies protect:

• Your safety and comfort

• Your privacy and medical information

• The therapists providing your care

• The business and facility

• The integrity of your treatment

By receiving services at the Clinic, you agree to follow the policies outlined below.

Massage Synergy Clinic

Address

564 Industry Drive,
Suite 220, Building 6
Tukwila, WA 98188
(Across the street from Elements Hotel)

Free Parking

NOTE: No ADA access in the building (no elevator)

Contacts

P: 206-785-8852
F: 425-996-0160
MassageSynergyLLC@gmail.com

Hours

Appointments Required (No walk-ins)

Tuesday: 9 am - 4:30 pm
Friday: 9 am - 4:30 pm
Saturday: 9 am - 2 pm